Bulk Billing: The Doctors Werribee operates under the Medicare ‘Bulk Billing’ system and most fees and procedures are bulk billed to Medicare. There are no additional fees for patients under Medicare. To be bulk billed, it is essential that you bring your current Medicare card with you. Please also present any pension or concession cards you may have. Patients without a current Medicare card will be charged a cash fee of $70.00 which must be paid at the time of the consultation. Some services, including medical screenings for work or vehicle licenses cannot be bulk billed and will incur a fee. Please discuss this with our Reception team prior to booking your appointment.
Health Industry Claims and Payments Service (HICAPS): We offer HICAPS for all our private patients. It is a way for a health service provider such as a GP to process your private health insurance or Medicare claim for you on the spot at the time of payment.
Patient Privacy: Your medical records are confidential. Our policy is to maintain security of your personal health information at all times. In the interests of providing quality healthcare we are developing a privacy policy that complies with the Commonwealth Governments legislation and recognises the rights of our patients to privacy. Copies of the Centre’s privacy policy will be available from our Reception team.
Courtesy Reminders & Recalls: The Doctors Werribee is committed to preventative care and has a system of registering patients for recall for clinically significant results.
Telephone Contact with your GP: If the doctor is with a patient when you call, a message will be passed through on your behalf. Doctor will always take the call in the case of an emergency.
Patient Feedback: If you have any feedback, suggestions or complaints regarding your experience at our Clinic, please feel free to talk with your treating Physician, a member of our Reception Team, or the Practice Manager. You may prefer to write to us or use our suggestion box. If you have a problem, we would like to hear about it. We take your concerns, suggestions and complaints very seriously and will respond to any complaint within 48 hours.
After hours service: If you need after hours care, please dial 13 SICK and we’ll be there for you.
